Shipping policy

SHIPPING POLICY

Last updated: September 1, 2026

SHIPPING TIMES AND COSTS

West End Rd currently offers standard shipping within the United States.

Standard shipping for orders under $1,000: $30

Standard shipping for orders of $1,000 or more: Complimentary

Estimated delivery window after dispatch: 3–5 business days

The free-shipping threshold is determined by the qualifying order subtotal displayed at checkout. Taxes and other non-merchandise charges do not count toward the threshold unless checkout indicates otherwise.

We do not currently offer express or expedited shipping.

ORDER PROCESSING

Please allow 1–3 business days for an in-stock order to be processed before shipment. Orders are processed on business days, excluding weekends and holidays.

Processing may take longer during launches, sales, holidays, severe weather, address or payment verification, or periods of unusually high order volume. If a material delay affects your order, we will contact you using the information provided at checkout.

The 3–5 business-day delivery estimate begins after the order has been dispatched and accepted by the carrier. Delivery times are estimates rather than guarantees and may vary based on destination, carrier conditions, severe weather, service disruptions, and other circumstances outside our reasonable control.

SHIPPING DESTINATIONS

We currently ship only to eligible addresses within the United States. Shipping availability is confirmed at checkout based on the delivery address entered.

We do not currently ship internationally. Orders submitted for unsupported destinations may be canceled and refunded.

ORDER TRACKING

When your order ships, we will send a shipping-confirmation email containing available tracking information. Tracking may take up to 48 hours to update after a shipping label is created.

Customers with an account may also be able to review current order information through their account or order-status page.

MULTIPLE SHIPMENTS

Orders containing multiple items may be shipped in separate packages depending on availability and fulfillment requirements. If an order is divided into multiple shipments, you may receive more than one shipping confirmation and tracking number. You will not be charged an additional standard shipping fee solely because we divide an order into multiple shipments.

ADDRESS CHANGES AND ORDER CANCELLATIONS

Please review your shipping address carefully before submitting an order. Contact care@westendrd.com immediately if a correction is required.

We will make a reasonable effort to help, but we cannot guarantee that an address can be changed or an order canceled after it has entered processing or fulfillment. West End Rd is not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer, subject to applicable law.

DELAYS, LOST PACKAGES, AND DELIVERED-PACKAGE CLAIMS

If tracking has not updated for an unusual period or your package appears to be delayed or lost, contact care@westendrd.com with your order number. We may ask you to confirm your shipping address and cooperate with a carrier investigation.

If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, household members, building staff, and nearby neighbors. Then contact us promptly so we can review the available delivery information and carrier options.

A replacement or refund is not automatic and will depend on the carrier investigation, the circumstances, and applicable law. Nothing in this section limits rights or remedies that cannot lawfully be excluded.

DAMAGED SHIPMENTS

Please inspect your order when it arrives. If an item or package arrives damaged, retain the item and all original packaging and contact care@westendrd.com as soon as possible. Include your order number and clear photographs of the item, inner and outer packaging, and shipping label so we can evaluate the issue and, when appropriate, open a carrier claim.

RETURNED-TO-SENDER PACKAGES

If a package is returned to us because the address provided at checkout was incorrect, incomplete, refused, or undeliverable, we will contact you after it is received and inspected.

Where permitted by law, nonrecoverable shipping or carrier charges may be deducted from a refund when the return resulted from an incorrect or incomplete customer-provided address. Additional shipping charges may apply if you ask us to resend the order.

SHIPPING FEES AND RETURNS

Original shipping charges are nonrefundable except when required by law or when a return results from our error. Returns are governed by our Return and Refund Policy:

https://westendrd.com/policies/refund-policy

CONTACT

For shipping questions, contact:

Fincent Enterprises LLC
doing business as West End Rd
Email: care@westendrd.com
Website: https://westendrd.com