Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your order number or proof of purchase.

To request a return, contact us at care@westendrd.com.

Items returned without first requesting and receiving return authorization will not be accepted.

Unless the item is defective, damaged, or incorrect, customers are responsible for return-shipping costs. If we provide a prepaid return label, the cost of that label may be deducted from your refund. Original shipping charges are nonrefundable except when required by law or when the return results from our error.

You can contact us with any return questions at care@westendrd.com.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us as soon as possible at care@westendrd.com if your item is defective or damaged, or if you received the wrong item. Include your order number and photographs showing the issue so we can evaluate it and make it right.

If we confirm that an item is defective, damaged, or incorrect, we will cover the reasonable cost of returning it.

Exceptions and nonreturnable items

We cannot accept returns of:

  • Custom or personalized products
  • Personal-care goods that have been opened or used
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Items clearly marked “Final Sale” before purchase

Please contact us if you have questions about whether an item is eligible for return.

These exclusions do not limit any rights you may have under applicable consumer-protection law.

Exchanges

We do not currently process direct exchanges. The fastest way to obtain a different item is to return the original item and, after the return is accepted, place a separate order.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund has been approved.

Approved refunds will be issued automatically to the original payment method within 10 business days. Your bank or credit-card provider might require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, contact us at care@westendrd.com.